Aimco replaced paper punch lists with FinishLine technology

Key Improvements

  • Team Communication
  • Project Management
Aimco is a large-scale property operations corporation working in multiple markets in the United States with Corporate Headquarters located in Denver, CO. While property operations are the main focus at Aimco, they also work in redevelopment, acquisitions/dispositions, and retail leasing.

Aimco approached FinishLine in 2014, seeking a solution to manage multi-family projects scattered across several U.S. Locations. Notable projects included Preserve at Marin, a luxurious apartment complex in California, and Park Towne Place Apartment Homes in Philadelphia. We spoke with Jared Hazard, Project Manager for Construction Services. He is based at the San Mateo, California Regional office. Prior to using FinishLine, Aimco inspectors generated punch lists using the paper and pencil method. Information gathered was entered into Excel spreadsheets.

Once entered, the data had to be sifted and sorted to generate reports for subcontractors. Then the reports had to be sent by email to responsible parties. Completing all of these steps was an extremely time consuming process that put a huge burden on project managers. Not only was managing punch lists with spreadsheets difficult, but their outdated punch list system was creating issues both at the project level and corporate-wide. It was challenging getting a handle on the estimate closeout process on the project level and communicating that easily to the upper management level.

According to Jared, “As much as we were doing, it just wasn’t efficient with the (old) process we were using.” Aimco knew options and solutions were out there and decided it was time to bring in new technology to gain control. After some online research into other construction list management software options, watching a demo video of FinishLine, and piloting the software on the jobsite, Aimco decided FinishLine Software was the best option on the market. Aimco takes full advantage of FinishLine’s collaborative features. The project owners, general contractors, and subcontractors use the software.

“(FinishLine is a) great tool for being able to communicate more quickly and efficiently all the way through the different tiers of contractors.”

The architects are also being brought in to adopt the technology as well. When it comes to devices on the job site, the team at Aimco mainly uses iPad for the FinishLine Pro App. Jared said that “(FinishLine is a) great tool for being able to communicate more quickly and efficiently all the way through the different tiers of contractors.” Jared also mentioned that adopting the new technology has helped the group and their communication process by, “Improving the speed of the transmission of the information.” Being able to determine project status has been key for Aimco. The owner and project manager can easily see the status of the project in FinishLine and report that to team members.

Project Teams use FinishLine’s reporting system to show items that have been completed, what is pending, what still needs to be addressed, and who is assigned to those items. Additionally, Project Managers use FinishLine to refine their objectives, by breaking down issues according to location on the project. This is easy, due to the emphasis that FinishLine places on showing where items are specifically located. “(FinishLine) is a great tool to have in our meetings to really get people motivated.”
“(FinishLine) is a great tool to have in our meetings to really get people motivated.”

The ability to prioritize incomplete work, to easily show the team what still needs to be done, and who is assigned to those items gets everyone on same page. In terms of project management, Jared mentioned that “It’s helpful to know whose court everything is in.” FinishLine has been an excellent platform for Aimco to know the total project status. They’ve also been able to customize the software to their needs by setting up particular project areas in a specific way for their team.

For the more complex aspects of getting projects setup, Jared and his colleagues have found the support team to be very accommodating with modifying their project setup. Training new users with FinishLine has been a positive experience with the high-quality orientation that Tom Orr (Implementation Manager) provides. They’ve had positive experiences with the responsiveness of the support team at FinishLine noting, “…I can’t say enough about Tom (Implementation Manager) and the support he’s been able to offer, especially for new users like us.” Jared has found that the FinishLine support team has been “super accommodating” for what they need and the software “does everything that I want it to do.”

FinishLine has become an acclaimed and trusted partner across the globe with projects in 9 countries, 31 states, and Washington, D.C. To learn about FinishLine Software and our punch list app, sign-up for a live demonstration or contact us directly for more information.


FinishLine streamlines punch lists and inspections