Communication Breakdowns & Tech Gaps: Why Hotel Projects Fall Behind
September 11, 2025
Inconsistent Standards: How Portfolio Gaps Hurt Guest Experience
October 2, 2025🏨 Hotel renovations are massive undertakings — hundreds of rooms, thousands of punch items, and a half-dozen teams each handling “their part.” General contractors, multiple subcontractors, FF&E vendors, brand reps, and hotel operations all play a role. But when everyone is responsible, no one is truly accountable. The result? Punch items slip through the cracks, trades duplicate work, and unresolved issues show up in guest-ready rooms.
The Pain of Fragmentation
- 🔁 Duplicated Work: Two trades fix the same defect while another defect gets ignored.
- 🚫 Orphaned Items: Issues bounce between teams with no one taking final ownership.
- 👉 Finger-Pointing: GCs, owners, and vendors argue over accountability instead of resolving defects.
- ⏳ Schedule & Budget Blowouts: Every missed item means another round of inspections, rework, and lost revenue nights.
Why It Happens
🧩 Construction projects are by nature fragmented — different contracts, scopes, and tools. Most teams rely on their own spreadsheets, texts, or emails. There’s no shared system of truth, so accountability dissolves.
How FinishLine Solves It
- 🏐 “Ball in Court” Workflow: Every item is visually assigned to the responsible party, tracked until verified, and never left unresolved.
- 📊 Role-Based Dashboards: GCs, owners, and subs each see exactly what they’re responsible for.
- 📸 Audit Trails: Every action is logged with photos and timestamps, eliminating disputes.
- ✅ Unified Closeouts: From discovery to verification, FinishLine ensures items move forward — not sideways.
- Fragmented responsibilities don’t have to derail your project. FinishLine unifies accountability, eliminates finger-pointing, and ensures every item reaches verified closure.
▶Schedule your demo today and see how FinishLine brings clarity to chaos.
